customer service
Order Information
Returns & Exchanges
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For all Product Return and Exchange inquiries please Contact DashSoundENT. Please allow 24-48 hours for a member of our team to review and respond to all inquires.
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If you receive and item that is damaged or is incorrectly shipped by us please contact Contact DashSoundENT immediately.
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Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.
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For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.
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Keep in mind that if tracking information states an order was delivered but your customer thinks they haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.
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Free Shipping on all orders!
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Enjoy FREE shipping on all domestic orders! (In the United States)
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Orders typically ship within 2-4 business days!
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Orders placed Friday-Sunday will begin processing on the following business day.
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Each customer will be provided with a tracking number which updates generally within 1-3 days via email, allowing you to follow the progress of your package.
If you do not receive an email with tracking please Contact DashSoundENT directly.
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Delivered but not received:
If tracking information confirms that the item has been delivered to the shipping address for your order but you have not received your products, please contact the carrier (USPS, FedEX, UPS, DHL) directly in order to investigate this issue.
We cannot be held accountable for packages where tracking information states the package has been delivered to your shipping address.
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USA Shipping: Delivery Rates and Services
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Package Safety & Liability
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All shipped orders become the responsibility of USPS. In the rare event that a package is lost, please contact USPS to resolve any problems you might encounter.
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International Shipping: Delivery Rates and Services
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Taxes & Duties
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Customs authorities require that we state the value of your order directly on your package(s).
All applicable customs, import duties, fees, taxes, and any other charges are the customer’s responsibility (even if you refuse any shipments upon delivery).
Currency Conversions
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While you can choose your local currency through the Currency Selector at the top of our website, all items are priced and charged in US dollars at checkout.
The bank that has issued your credit card determines the exact exchange rate that you will be charged, but it should match closely with the current rate.
DashSoundENT is not responsible for any price differences determined by your bank.